Strategising for 2021: Setting up for Success with Effective Change Management and Organisational Redesign

Corporate and government enterprises around the GCC are slowly gearing up for shared services. As businesses grow, competition in the markets increases and the need for smoother and more efficient business operations heightens.

Implementing shared services – an operating model where non-core business functions are outsourced, either to an external BPO or a captive service center – requires businesses to undergo a major organisational transformation, as operations are centralised, departments are combined and roles are realigned.

Whilst the need for a solid change management strategy is generally understood, there is a distinct lack of awareness on how to effectively implement the change without compromising on operational and service quality, risking workforce morale and ultimately losing competitive advantage and market share.

This is the primary reason why many organisations across the GCC are stalling at the first hurdle of shared services implementation, whilst others are yet to sign up for the race.


Featured speakers from 2017 include:

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Why attend?

  • Ensure the future success of your business by understanding how to plan and execute the redesign of your organization
  • Learn how to cut operating costs and improve process efficiency without compromising on service quality
  • Identify and network with key partners who can help you to deliver your business transformation and reap the results
  • Understand the best methods for handling internal communication and managing organizational change including changes to people, processes and technology
  • Lower FTEs
  • Benchmark against your peers!

Who should attend?


Head of Shared Services


Head of Finance/HR/IT


CFO / Chief Strategy Officer / Chief HR Officer / Chief Information Officer


Business Transformation Lead / Change Management Lead


Large corporates (+4000 employees)


All industries but primarily large tend to be banking, telecoms, O&G, retail and government

Attendee Profile

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UAE Exchange receiving an award for
"Excellence in Implementation"

Glimpse of our 2017 edition

Thank you to our 2017 sponsors and exhibitors

Host Sponsor & Official Awards Sponsor
Bahrain Economic Development Board (EDB)
Official BPO Partner
Silah Gulf
Strategic Advisor
Ernst and Young
Silver Sponsor
Education Partner
Strategic Career Partner